Remote-first IT support across the UK with onsite support available in the North East on selected plans.
Practical service pillars for IT, networks, websites, and optional AI
Based in Bishop Auckland, serving County Durham and the wider UK with remote-first support across IT, business networks, websites, and optional AI add-ons.
Remote-first delivery with practical onsite options where needed
One partner for IT, networks, domains, and websites
Optional AI add-ons with transparent usage/API cost guidance
Remote Support & Ticketing
Get fast, secure remote assistance whenever you need help. Our structured ticketing system keeps you informed at every step — you’ll always know what’s happening, when it will be resolved, and who’s working on it. We combine secure session access with clear follow-ups so there’s no guesswork. Onsite support is available on selected plans when hands-on help is required.
Service detail quick links
Plain-English summaries for the most requested service outcomes, delivered through our managed support platform.
Security Hardening and Email Security
Practical hardening checks and safer account setup
MFA guidance and access hygiene for everyday operations
Anti-phish and DMARC-aligned email security recommendations
Typical outcomes: lower avoidable risk and better day-to-day protection for users and inboxes.
Microsoft 365 Management
Mailbox, Teams, and SharePoint reliability support
User onboarding, permissions, and licence guidance
Tenant housekeeping to keep collaboration smooth
Typical outcomes: fewer access issues and faster support for cloud productivity tools.
Patch Management
Planned update cycles for endpoints and business devices
Priority checks for critical security patch gaps
Clear remediation actions where updates fail
Typical outcomes: better stability and reduced exposure from known vulnerabilities.
Monitoring
Device and service health monitoring aligned to priorities
Actionable alert review and escalation support
Trend visibility to reduce repeat incidents
Typical outcomes: problems identified earlier and fewer surprises during working hours.
Backups and Recovery
Backup status checks with restore-readiness focus
Clear ownership for backup alerts and follow-up actions
Recovery guidance in plain language
Typical outcomes: stronger recovery confidence and better business continuity readiness.
UniFi Networks
Secure Wi-Fi setup for staff and guests
VLAN and guest network segmentation for safer traffic separation
Network tuning and management for reliable coverage
Typical outcomes: improved network reliability, cleaner segmentation, and clearer visibility.
AI Add-ons (Optional)
Optional AI enhancements scoped around practical outcomes
Automation support for repetitive business workflows
Transparent usage and API cost guidance before rollout
Typical outcomes: time saved on repeat tasks with clear boundaries and cost control.
Daily support, device management, and Microsoft 365 reliability for teams that need dependable delivery.
Remote-first helpdesk with clear response targets
Microsoft 365 administration and user lifecycle support
Security baseline checks and backup oversight
UniFi Business Network Install and Management
Business network design, install, and management using UniFi for stable office connectivity and visibility.
Office Wi-Fi and switching designed for business use
UniFi controller setup, segmentation, and monitoring
Ongoing tuning and fault response for network reliability
Domain, DNS, and Website Control
Clear ownership and management of your domain, DNS records, and website control points.
Domain renewals and registrar access management
DNS records managed for email, web, and verification
Website hosting and control panel continuity planning
Website Design, Build, and Care Plans
Fast, modern business websites with ongoing care plans for updates, uptime, and practical growth support.
Mobile-first websites with clear service messaging
SEO-ready page structure and technical foundations
Monthly care plans for updates, content, and monitoring
AI Add-ons for Businesses (Optional)
Optional premium add-ons to introduce practical AI workflows where they create measurable value.
AI assistants for website and internal support workflows
Basic automation for triage, lead handling, and summaries
Scoped delivery with clear usage and API cost guidance
Managed IT and Microsoft 365
Day-to-day IT faults, account issues, and cloud admin overhead can quickly slow a growing business. This service combines practical helpdesk support with Microsoft 365 support and resilience checks.
Typical inclusions
User support for access, password, software, and device issues
Microsoft 365 support for Exchange, Teams, SharePoint, and OneDrive
Patch monitoring and practical endpoint hygiene
Backup oversight with restore-readiness guidance
Starter, mover, and leaver account administration
Optional onsite support in the North East on selected plans
Common issues we solve
Recurring login and access tickets causing delivery delays
Microsoft 365 permissions and mailbox issues impacting teams
Unpatched devices and inconsistent backup checks
No clear ownership for day-to-day IT reliability
Best for: Small and growing teams that need one accountable partner for user support, Microsoft 365, and core IT hygiene.
Weak Wi-Fi and unmanaged networking can affect every part of operations. We install and manage UniFi networks to give businesses stronger performance, cleaner visibility, and predictable support.
Typical inclusions
Network discovery and coverage planning for business premises
UniFi gateway, switch, and access point installation
VLAN and guest network segmentation setup
Controller configuration, firmware policy, and alerting
Performance tuning and fault diagnosis
Documentation handover with ongoing management options
Common issues we solve
Unreliable Wi-Fi affecting calls, cloud apps, and payment systems
Flat networks with no segmentation between staff and guest traffic
No proactive alerting when network devices fail
No clear internal ownership for business networking
Best for: Businesses that need professional network stability, better wireless coverage, and a managed UniFi environment.
Many businesses are exposed because key domains, DNS records, and website logins are scattered or poorly documented. We bring control into one managed process and reduce continuity risk.
Typical inclusions
Domain registrar account audits and access clean-up
DNS configuration for websites, email routing, and verification records
Renewal tracking and ownership documentation
Website platform and hosting access standardisation
Basic risk controls to reduce lockout or expiry incidents
Change support for migrations and provider moves
Common issues we solve
Business-critical domains registered to old personal accounts
DNS mistakes causing email delivery and website outages
No visibility on renewal dates or billing ownership
Website changes blocked by missing logins or unclear provider setup
Best for: Businesses that need secure ownership, clear documentation, and reliable control over digital business assets.
A business website should support enquiries and credibility, not become a maintenance burden. We design and build practical websites, then provide ongoing care to keep them current and reliable.
Typical inclusions
Website planning around services, trust signals, and conversion paths
Build delivery with performance, accessibility, and security basics
Contact forms and lead-capture workflows
SEO-ready information architecture and metadata setup
Care plans for updates, uptime checks, and change support
Optional enhancements such as booking/quote forms and automation
Common issues we solve
Outdated websites that do not convert enquiries
Slow mobile performance reducing trust and leads
No process for ongoing content and technical updates
Website issues split across multiple disconnected suppliers
Best for: Businesses that want one partner to handle both technical delivery and ongoing website care.
AI is positioned as an optional premium layer, not a replacement for core IT foundations. We scope add-ons around business outcomes and explain expected usage/API costs before rollout.
Typical inclusions
AI chat assistant setup for selected website use-cases
Prompt and workflow design for repeat internal tasks
Simple automation between forms, email, and business tools
Usage monitoring with practical cost-awareness guidance
Governance notes covering data handling and boundaries
Pilot-first rollout before wider adoption
Common issues we solve
Teams adopting tools ad hoc without cost visibility
No clarity on where AI should and should not be used
Manual repeat tasks still consuming high-value time
Automation attempts that break due to weak scoping
Best for: Businesses with stable core operations that want optional AI enhancements delivered with clear risk and cost controls.
We discuss your current setup, main pain points, and what level of support your team actually needs.
Step 2 - Security baseline and onboarding
We set expectations, review key risks, and complete onboarding so support requests can be handled properly from day one.
Step 3 - Ongoing support and structured reviews
Support is delivered day-to-day with clear communication, then reviewed on an agreed cycle to reduce recurring issues.
What is included and what is not
We keep service boundaries clear so expectations are realistic and support delivery stays dependable.
Included
Core managed IT and Microsoft 365 support
Service options for networks, domain/DNS, and websites
Clear response targets and practical recommendations
Optional AI add-ons scoped separately
Not included
Enterprise-scale custom software development
Unbounded AI usage without agreed controls
Third-party subscription/API usage fees
If any of these are needed, we can scope them separately so cost and delivery remain clear.
Support delivered by someone who understands small businesses
We are based in Bishop Auckland and work directly with teams across County Durham and the wider UK. Support is practical, communication is direct, and advice is designed to help small organisations make sensible decisions without unnecessary complexity.
