Managed IT services are delivered with proactive monitoring and security-first setup.
We standardise on Microsoft 365 Business Premium for managed clients so security baselines are applied from day one.
This page outlines our managed IT service scope, delivery standards, and package options for small UK businesses.
Fixed monthly pricing
UK-based support
Atera monitoring and maintenance
Business Premium baseline from day one
Consistent security posture before any ongoing support begins.
We standardise on Microsoft 365 Business Premium so every client starts with a hardened, managed, and auditable security baseline.
A consistent foundation makes support faster, onboarding smoother, and risk easier to manage.
Fixed monthly pricing
UK-based support
Atera monitoring and maintenance
Business Premium baseline from day one
Proactive monitoring, helpdesk coverage, and fast response handling.
Day-to-day support with proactive checks and a consistent security baseline.
Managed IT support combines practical helpdesk response with ongoing maintenance and a standardised Microsoft 365 Business Premium baseline. We track recurring faults, resolve common issues remotely, and keep devices and user accounts stable as your business grows.
Best for: Small businesses that want a single support partner instead of ad-hoc fixes.
Scheduled updates that reduce risk and improve reliability.
Patch management ensures operating systems and core applications are updated on a controlled schedule. This reduces avoidable security exposure and improves day-to-day stability.
Best for: Teams that need safer systems without manual patch chasing.
Atera-led device and service monitoring to spot issues early.
Atera monitoring provides early visibility of performance and availability issues. Alerts are reviewed and prioritised so problems are addressed before they impact more users.
Best for: Teams that want fewer surprise outages during busy periods.
Secure remote troubleshooting with clear ticket progress.
Remote support resolves most day-to-day IT issues quickly without waiting for onsite visits. Support activity is tracked so your team has visibility of status and next actions.
Best for: Businesses that need quick support turnaround for daily issues.
Practical endpoint and email controls to lower business risk.
Endpoint security focuses on reducing attack surface and improving account/device protection. The approach combines Microsoft 365 Business Premium baselines (Defender for Business, Intune, Entra ID) with ongoing policy checks.
Best for: Businesses handling sensitive data or frequent phishing attempts.
Secure tenant setup, identity controls, and ongoing admin support.
Microsoft 365 management covers secure tenant configuration, Business Premium baseline alignment, access controls, and day-to-day admin support. The goal is a safer, more consistent environment for collaboration and email.
Best for: Teams that depend on Microsoft 365 for core daily operations.
Reliable backup oversight and recovery readiness planning.
Backup and recovery focuses on protecting business-critical data and validating restore readiness. It reduces disruption risk by ensuring recovery plans are practical and tested.
Best for: Businesses where data loss or prolonged downtime is unacceptable.
Managed UniFi network design, setup, and ongoing optimisation.
UniFi network services provide reliable Wi-Fi, segmentation, and visibility for business environments. Standardising on UniFi enables consistent performance and support quality.
Best for: Offices that need stable connectivity and clear network control.
Managed domain and DNS control for continuity and reliability.
Domain and DNS management keeps key records, renewals, and access organised so email and websites remain stable. It reduces outage risk from avoidable ownership and configuration errors.
Best for: Businesses that need dependable email and web continuity.
Modern business websites designed for trust and enquiries.
Website services cover planning, build delivery, and ongoing updates so your site stays secure, current, and commercially useful. The focus is clarity, speed, and conversion.
Best for: Service businesses that need stronger digital credibility and lead flow.
Optional AI workflows that streamline business processes with human oversight.
AI workflows are scoped as optional business optimisation projects after core operations are stable. They target repeatable tasks where automation can save time without reducing control. All automation is reviewed and approved by your team.
Best for: Teams looking for practical automation with controlled rollout.
We combine Atera monitoring with predictable support processes so your team always knows what to expect.
Internal AI-assisted operations plus optional client workflows.
We use AI internally to triage tickets, surface context faster, and automate repetitive tasks. Engineers review and approve actions so support stays secure and accountable.
Separate from core support, we deliver optional AI workflows that improve business processes, Microsoft 365 productivity, and secure AI usage. These are scoped projects with clear outcomes.
Your support stack works best when everything is connected. Atera monitors devices and raises alerts, while maintenance scripts keep endpoints healthy.
Microsoft 365 is secured with Business Premium baseline policies, UniFi networks are managed consistently, and security reviews keep performance and protection reliable.
Monitor
Atera monitors devices and services, so problems are spotted early.
Alert
Alerts are reviewed quickly and prioritised before issues escalate.
Fix
Remote support and maintenance scripts resolve common faults fast.
Secure
Business Premium baselines (Defender, Intune, Entra ID) reduce avoidable risk.
Prevent
Ongoing maintenance and standards reduce repeat issues month after month.
A simple starting point. We can tailor from here.
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