Managed IT support pricing is built for UK small businesses that need reliable day-to-day cover without unpredictable invoices.
For teams across County Durham, the North East, and remote UK sites, each plan sets clear scope, response expectations, and practical Microsoft 365 support.
Managed plans standardise on Microsoft 365 Business Premium for consistent security baselines (we can help you align licensing).
Pricing shown is per user, per month and includes the Microsoft 365 Business Premium licence.
If your team has grown past ad-hoc IT fixes, this page shows what is included and where optional add-ons improve resilience.
Service coverage includes County Durham and the wider North East, with active support across towns such as Bishop Auckland, Durham, and Darlington.
This page explains support pricing tiers, optional add-ons, and what each plan includes.
Key takeaways
Predictable monthly support pricing
Clear scope across three support tiers
Optional add-ons for security and continuity
No obligation. Straightforward advice.
What does each plan include?
Each tier is a managed IT support package with clear boundaries, defined outcomes, and optional growth add-ons.
Support tiers
Essential Support
£59 per user / month
Includes Microsoft 365 Business Premium licence.
Reliable day-to-day cover for small teams that want clear support.
Remote helpdesk support for everyday issues
Basic monitoring to reduce avoidable disruption
Business Premium baseline alignment
Security baseline configuration checks
Suitable for smaller teams that need predictable costs
Best for: Small teams that need dependable support without added complexity.
Most popular
Managed Support
£149 per user / month
Includes Microsoft 365 Business Premium licence.
Our most popular plan for businesses that want proactive, security-led support.
Everything in Essential
Proactive monitoring and patching
Business Premium security hardening
Account breach alerts and follow-up guidance
Priority response times for faster recovery
Best for: Growing businesses that need stronger protection and faster support.
Secure+ Managed
£299 per user / month
Includes Microsoft 365 Business Premium licence.
Higher-touch support for businesses needing deeper oversight and optimisation.
Everything in Managed
Advanced monitoring coverage
Enhanced security reporting
Ongoing optimisation and service improvements (AI-assisted)
Quarterly strategic reviews
Best for: Established teams that want proactive management and regular performance reviews.
Optional add-ons
Add-ons are scoped separately so your core plan stays clear and predictable.
Website Management
Monthly website updates, security checks, and content changes delivered as a managed add-on.
Cyber Security Enhancements
Additional hardening, protection controls, and risk-reduction work scoped to your setup.
AI Workflows & Automation
Optional AI workflows to streamline business processes and improve productivity, scoped separately.
Backup & Disaster Recovery
Stronger backup oversight and recovery planning for businesses with tighter continuity needs.
On-site Support
On-site support in the North East where hands-on work is required and pre-arranged.
What's included in every plan
Security-first approach built into delivery
No shared admin accounts as standard
Microsoft 365 Business Premium licence included
AI-assisted operations with engineer approval
Clear onboarding process and next steps
Pricing FAQs
Quick answers to common questions before you choose a plan.
Yes. We can support and tidy existing setups, but our managed service is built around Business Premium. We will help you align licensing when it makes sense.
We focus on managed monthly support because it delivers better outcomes. One-off help may be available where capacity allows.
Terms are clear and straightforward. We explain commitment length and notice terms before you start.
Most businesses can start quickly after a short discovery call and onboarding checklist.
Yes. We regularly take over and improve existing Microsoft 365 setups without forcing a full rebuild.
That is common. We can work alongside your current setup, tidy what is already there, and improve it in stages.
Yes. Core support is monthly and scoped clearly so you can plan costs without surprise support bills.
Ready for predictable, proactive IT support?
We will recommend the right level of support for your team and give you clear monthly pricing before you commit.