Human approval gates
AI-assisted recommendations are reviewed and approved by engineers before actions are taken.
AI Governance
AI governance is the set of human approvals, data controls, and audit steps that keep AI usage secure and accountable.
Key takeaways
- Engineers approve any AI-assisted actions.
- Data handling aligns with Microsoft 365 policies.
- Client-facing workflows are scoped separately.
Data handling
We minimise data exposure and prioritise secure workflows aligned to Microsoft 365 policies.
Auditability
Support actions are documented, with visibility into changes and approvals.
Client workflows
Optional AI workflows for clients are scoped, tested, and documented before go-live.
Where AI fits in the support model
- Ticket triage, context gathering, and repeatable diagnostics.
- Automation suggestions reviewed by engineers before execution.
- Optional client workflows scoped separately from managed IT support.